Privacy Policy

Who We Are

Sandbox Properties is responsible for the collection and handling of personal information through this website and related enquiry channels.

For privacy enquiries, please contact us at hello@sandboxproperties.com.au.

Personal Information We Collect

We may collect personal information when you submit an enquiry, register your interest, contact us, or otherwise interact with this website.

The personal information we collect may include:

• Your name
• Email address
• Phone number
• Postcode
• Marketing consent preferences
• Information about your enquiry or property interests
• Any other information you choose to provide through a form or communication with us

We may also collect technical information automatically through cookies and similar technologies, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on the website
• Referring website or campaign source
• Interactions with forms, links and pages
• Other technical information required for website security, analytics and performance

We do not generally seek to collect sensitive information through this website. Please avoid providing sensitive personal information through enquiry forms or other communications unless it is necessary for your enquiry.

How We Collect Information

We collect information directly from you when you:

• Submit a website form
• Register your interest
• Email us
• Call us
• Request information about Wayfarer
• Otherwise communicate with us

We may also collect information automatically through website analytics tools, cookies and similar technologies, including Google Analytics and security services such as Cloudflare Turnstile.

How We Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiry
• Registering and managing your interest in Wayfarer
• Providing information about residences, availability, appointments and project updates
• Contacting you by phone, email or another requested method
• Arranging appointments, inspections or other sales-related communications
• Sending marketing communications where you have opted in or where otherwise permitted by law
• Improving the website, advertising, forms and user experience
• Measuring website traffic and campaign performance
• Managing our business records, systems and administration
• Protecting the website against spam, fraud and other security threats
• Complying with legal, regulatory and contractual obligations

If you do not provide certain personal information, we may be unable to respond to your enquiry, arrange an appointment or provide the information or services you request.

Enquiries and Sales Follow-Up

When you submit an enquiry through the Wayfarer website, the information you provide may be received by our website and enquiry management systems and shared with the relevant Sandbox Properties team members and appointed sales representatives.

Your information may be used to respond to your enquiry, provide information about Wayfarer, arrange appointments or inspections, discuss availability and otherwise assist you with your enquiry.

Where appropriate, we may also record your enquiry in our customer relationship management, sales or business systems so that we can manage and respond to your enquiry.

Marketing Communications

If you register your interest or opt in to receive updates, we may send you marketing communications about Wayfarer and, where permitted, related Sandbox Properties developments or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary to respond to an existing enquiry or provide information or services you have requested.

Cookies and Analytics

This website uses cookies and similar technologies to help the website function, understand how visitors use the site, improve website performance and measure the effectiveness of marketing campaigns.

We may use Google Analytics and other analytics, advertising or website performance services from time to time. These services may collect information such as your IP address, browser information, device information, pages viewed and interactions with the website.

Some third-party services may also use cookies or similar technologies for security, analytics, advertising, conversion measurement or other website-related purposes.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Third Party Service Providers

We may disclose personal information to trusted third-party service providers who help us operate the website, manage enquiries, communicate with you, maintain our business systems and promote or deliver Wayfarer.

These providers may include:

• Website hosting and development providers
• Form and enquiry management providers
• Google Analytics and related Google services
• Mailchimp or other email marketing platforms
• Microsoft 365, including email and SMTP services
• Customer relationship management and sales systems
• Appointed sales agents and representatives
• Marketing, advertising and public relations agencies
• Project consultants and other partners involved in the promotion and delivery of Wayfarer
• Professional advisers and service providers where required for business operations

We only disclose personal information where it is reasonably necessary for the purposes described in this Privacy Policy, where you have consented to the disclosure, or where otherwise permitted or required by law.

Third-party service providers may handle personal information in accordance with their own privacy policies and terms.

Third-Party Websites and Services

The Wayfarer website may contain links to third-party websites, platforms or services, including property portals, social media platforms and other websites.

If you access a third-party website or service, your personal information will be handled in accordance with that provider's privacy policy and practices. We are not responsible for the privacy practices or content of third-party websites.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

This may include providers such as Google, Mailchimp, Microsoft and other technology or service providers that operate or use infrastructure in the United States and other jurisdictions in which they or their related entities operate.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy obligations.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in secure electronic systems, email accounts, marketing platforms, website databases, CRM systems or other business systems used by us and our service providers.

While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us at hello@sandboxproperties.com.au.

We may need to verify your identity before responding to your request.

We will generally respond to access and correction requests within a reasonable period and in accordance with applicable privacy laws.

Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym.

However, if you do not provide sufficient identifying or contact information, we may be unable to respond to your enquiry, provide requested information or otherwise assist you.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us at hello@sandboxproperties.com.au so we can investigate and attempt to resolve the issue.

We will consider your complaint and respond within a reasonable period and in accordance with applicable privacy laws.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or privacy practices, or to comply with changes in applicable laws.

Any updated version will be published on this website with the revised date shown at the top of this page.